Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused and with tags(if the item came with tags). You’ll also need the receipt or proof of purchase.

 

We cannot refund purchases made on sale items or using a discount code.

 

To start a return, you can contact us at 1kloppshop@gmail.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

 

You can always contact us with any return questions at 1kloppshop@gmail.com

 

 

Damages and issues

 

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. We cannot accept returns due to a customer not liking a product or the item simply not fitting.

 

 

Exchanges

 

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

 

Refunds

 

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.