Delivery and Returns

DELIVERY

UK: 

Standard: (Royal Mail Tracked 24) £3.99

Express: (Royal mail next day guaranteed) £7.99*

Orders are dispatched (Mondays and Wednesdays)

*Next day delivery is from the next shipping day rather than the day of purchase.

International Shipping:

European Royal Mail Tracked - £10.99

USA/Canada Royal Mail Tracked - £13.99

Rest of World Royal Mail Tracked - £14.99

You may have to pay charges. Any customs or import duties are charged by local customs agencies, (not 1Kloppshop) once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel when being claimed.

 What happens if my parcel gets lost?

Unfortunately, occasionally orders can go missing in the post. However, please don’t worry. All shipments are fully insured and 1Kloppshop will be happy to make a claim on your behalf if your order is lost. 1Kloppshop policy is to give all customers a full refund or to send a replacement, once the required time has expired, stated by the relevant shipping company or agency – set out in their terms.

If the reason on a customer’s parcel takes longer than expected to arrive, or gets lost, is due to the address given to 1Kloppshop was incorrect or incomplete upon making the order, 1Kloppshop cannot and will not, accept any liability for the customer error. 1Kloppshop will however try to help in every way possible in the event a customer has mistakenly entered incorrect information.  

RETURNS AND REFUNDS

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused and with tags(if the item came with tags). You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at 1kloppshop@gmail.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us with any return questions at 1kloppshop@gmail.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. We cannot accept returns due to a customer not liking a product or the item simply not fitting.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.